Symfony Profiler

SELECT
  u0_.email AS email_0
FROM
  uv_api_access_credentials u1_
  LEFT JOIN uv_user u0_ ON u1_.user_id = u0_.id
WHERE
  u1_.token = ?
  AND u1_.is_enabled = 1

SELECT u0_.email AS email_0 FROM uv_api_access_credentials u1_ LEFT JOIN uv_user u0_ ON u1_.user_id = u0_.id WHERE u1_.token = 'QEE08D4FNK1FN538XG77UFFTSCBYXBPSEEE6LSMRLE4GE8MZFYL6QZC8C1EOJFGE' AND u1_.is_enabled = 1;

SELECT
  u0_.id AS id_0,
  u0_.email AS email_1,
  u0_.proxy_id AS proxy_id_2,
  u0_.password AS password_3,
  u0_.first_name AS first_name_4,
  u0_.last_name AS last_name_5,
  u0_.is_enabled AS is_enabled_6,
  u0_.verification_code AS verification_code_7,
  u0_.timezone AS timezone_8,
  u0_.timeformat AS timeformat_9,
  u0_.last_otp_generated_at AS last_otp_generated_at_10,
  u1_.id AS id_11,
  u1_.source AS source_12,
  u1_.skype_id AS skype_id_13,
  u1_.contact_number AS contact_number_14,
  u1_.designation AS designation_15,
  u1_.signature AS signature_16,
  u1_.profile_image_path AS profile_image_path_17,
  u1_.created_at AS created_at_18,
  u1_.updated_at AS updated_at_19,
  u1_.last_login AS last_login_20,
  u1_.is_active AS is_active_21,
  u1_.is_online AS is_online_22,
  u1_.is_verified AS is_verified_23,
  u1_.is_starred AS is_starred_24,
  u1_.ticket_access_level AS ticket_access_level_25,
  u1_.user_id AS user_id_26,
  u1_.supportRole_id AS supportRole_id_27
FROM
  uv_user u0_
  LEFT JOIN uv_user_instance u1_ ON (u0_.id = u1_.user_id)
  LEFT JOIN uv_support_role u2_ ON u1_.supportRole_id = u2_.id
WHERE
  u0_.email = ?
  AND u1_.is_active = ?
  AND (
    u2_.id = ?
    OR u2_.id = ?
    OR u2_.id = ?
  )
LIMIT
  1

SELECT u0_.id AS id_0, u0_.email AS email_1, u0_.proxy_id AS proxy_id_2, u0_.password AS password_3, u0_.first_name AS first_name_4, u0_.last_name AS last_name_5, u0_.is_enabled AS is_enabled_6, u0_.verification_code AS verification_code_7, u0_.timezone AS timezone_8, u0_.timeformat AS timeformat_9, u0_.last_otp_generated_at AS last_otp_generated_at_10, u1_.id AS id_11, u1_.source AS source_12, u1_.skype_id AS skype_id_13, u1_.contact_number AS contact_number_14, u1_.designation AS designation_15, u1_.signature AS signature_16, u1_.profile_image_path AS profile_image_path_17, u1_.created_at AS created_at_18, u1_.updated_at AS updated_at_19, u1_.last_login AS last_login_20, u1_.is_active AS is_active_21, u1_.is_online AS is_online_22, u1_.is_verified AS is_verified_23, u1_.is_starred AS is_starred_24, u1_.ticket_access_level AS ticket_access_level_25, u1_.user_id AS user_id_26, u1_.supportRole_id AS supportRole_id_27 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON (u0_.id = u1_.user_id) LEFT JOIN uv_support_role u2_ ON u1_.supportRole_id = u2_.id WHERE u0_.email = 'it.development@atmc.edu.au' AND u1_.is_active = 1 AND (u2_.id = 1 OR u2_.id = 2 OR u2_.id = 3) LIMIT 1;

SELECT
  t0.id AS id_1,
  t0.code AS code_2,
  t0.description AS description_3
FROM
  uv_support_role t0
WHERE
  t0.id = ?

SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3 FROM uv_support_role t0 WHERE t0.id = 1;

SELECT
  t0.id AS id_1,
  t0.name AS name_2,
  t0.token AS token_3,
  t0.created_on AS created_on_4,
  t0.is_enabled AS is_enabled_5,
  t0.is_expired AS is_expired_6,
  t0.user_id AS user_id_7
FROM
  uv_api_access_credentials t0
WHERE
  t0.user_id = ?
  AND t0.token = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.name AS name_2, t0.token AS token_3, t0.created_on AS created_on_4, t0.is_enabled AS is_enabled_5, t0.is_expired AS is_expired_6, t0.user_id AS user_id_7 FROM uv_api_access_credentials t0 WHERE t0.user_id = 1 AND t0.token = 'QEE08D4FNK1FN538XG77UFFTSCBYXBPSEEE6LSMRLE4GE8MZFYL6QZC8C1EOJFGE' LIMIT 1;

SELECT
  t0.id AS id_1,
  t0.source AS source_2,
  t0.mailbox_email AS mailbox_email_3,
  t0.subject AS subject_4,
  t0.reference_ids AS reference_ids_5,
  t0.is_new AS is_new_6,
  t0.is_replied AS is_replied_7,
  t0.is_reply_enabled AS is_reply_enabled_8,
  t0.is_starred AS is_starred_9,
  t0.is_trashed AS is_trashed_10,
  t0.is_agent_viewed AS is_agent_viewed_11,
  t0.is_customer_viewed AS is_customer_viewed_12,
  t0.created_at AS created_at_13,
  t0.updated_at AS updated_at_14,
  t0.customer_replied_at AS customer_replied_at_15,
  t0.outlook_conversation_id AS outlook_conversation_id_16,
  t0.response_sla_level AS response_sla_level_17,
  t0.resolve_sla_level AS resolve_sla_level_18,
  t0.country AS country_19,
  t0.skip_updated_at AS skip_updated_at_20,
  t0.status_id AS status_id_21,
  t0.priority_id AS priority_id_22,
  t0.type_id AS type_id_23,
  t0.customer_id AS customer_id_24,
  t0.agent_id AS agent_id_25,
  t0.group_id AS group_id_26,
  t0.subGroup_id AS subGroup_id_27
FROM
  uv_ticket t0
WHERE
  t0.id = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.source AS source_2, t0.mailbox_email AS mailbox_email_3, t0.subject AS subject_4, t0.reference_ids AS reference_ids_5, t0.is_new AS is_new_6, t0.is_replied AS is_replied_7, t0.is_reply_enabled AS is_reply_enabled_8, t0.is_starred AS is_starred_9, t0.is_trashed AS is_trashed_10, t0.is_agent_viewed AS is_agent_viewed_11, t0.is_customer_viewed AS is_customer_viewed_12, t0.created_at AS created_at_13, t0.updated_at AS updated_at_14, t0.customer_replied_at AS customer_replied_at_15, t0.outlook_conversation_id AS outlook_conversation_id_16, t0.response_sla_level AS response_sla_level_17, t0.resolve_sla_level AS resolve_sla_level_18, t0.country AS country_19, t0.skip_updated_at AS skip_updated_at_20, t0.status_id AS status_id_21, t0.priority_id AS priority_id_22, t0.type_id AS type_id_23, t0.customer_id AS customer_id_24, t0.agent_id AS agent_id_25, t0.group_id AS group_id_26, t0.subGroup_id AS subGroup_id_27 FROM uv_ticket t0 WHERE t0.id = '582' LIMIT 1;

SELECT
  t0.id AS id_1,
  t0.email AS email_2,
  t0.proxy_id AS proxy_id_3,
  t0.password AS password_4,
  t0.first_name AS first_name_5,
  t0.last_name AS last_name_6,
  t0.is_enabled AS is_enabled_7,
  t0.verification_code AS verification_code_8,
  t0.timezone AS timezone_9,
  t0.timeformat AS timeformat_10,
  t0.last_otp_generated_at AS last_otp_generated_at_11
FROM
  uv_user t0
WHERE
  t0.email = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.email AS email_2, t0.proxy_id AS proxy_id_3, t0.password AS password_4, t0.first_name AS first_name_5, t0.last_name AS last_name_6, t0.is_enabled AS is_enabled_7, t0.verification_code AS verification_code_8, t0.timezone AS timezone_9, t0.timeformat AS timeformat_10, t0.last_otp_generated_at AS last_otp_generated_at_11 FROM uv_user t0 WHERE t0.email = 'osmansyed156@gmail.com' LIMIT 1;

SELECT
  t0.id AS id_1,
  t0.source AS source_2,
  t0.skype_id AS skype_id_3,
  t0.contact_number AS contact_number_4,
  t0.designation AS designation_5,
  t0.signature AS signature_6,
  t0.profile_image_path AS profile_image_path_7,
  t0.created_at AS created_at_8,
  t0.updated_at AS updated_at_9,
  t0.last_login AS last_login_10,
  t0.is_active AS is_active_11,
  t0.is_online AS is_online_12,
  t0.is_verified AS is_verified_13,
  t0.is_starred AS is_starred_14,
  t0.ticket_access_level AS ticket_access_level_15,
  t0.user_id AS user_id_16,
  t0.supportRole_id AS supportRole_id_17
FROM
  uv_user_instance t0
WHERE
  t0.user_id = ?
  AND t0.supportRole_id = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.source AS source_2, t0.skype_id AS skype_id_3, t0.contact_number AS contact_number_4, t0.designation AS designation_5, t0.signature AS signature_6, t0.profile_image_path AS profile_image_path_7, t0.created_at AS created_at_8, t0.updated_at AS updated_at_9, t0.last_login AS last_login_10, t0.is_active AS is_active_11, t0.is_online AS is_online_12, t0.is_verified AS is_verified_13, t0.is_starred AS is_starred_14, t0.ticket_access_level AS ticket_access_level_15, t0.user_id AS user_id_16, t0.supportRole_id AS supportRole_id_17 FROM uv_user_instance t0 WHERE t0.user_id = 195 AND t0.supportRole_id = 4 LIMIT 1;

SELECT
  u0_.id AS id_0,
  u0_.source AS source_1,
  u0_.message_id AS message_id_2,
  u0_.thread_type AS thread_type_3,
  u0_.created_by AS created_by_4,
  u0_.cc AS cc_5,
  u0_.bcc AS bcc_6,
  u0_.reply_to AS reply_to_7,
  u0_.delivery_status AS delivery_status_8,
  u0_.is_locked AS is_locked_9,
  u0_.is_bookmarked AS is_bookmarked_10,
  u0_.message AS message_11,
  u0_.created_at AS created_at_12,
  u0_.updated_at AS updated_at_13,
  u0_.agent_viewed_at AS agent_viewed_at_14,
  u0_.customer_viewed_at AS customer_viewed_at_15,
  u0_.ticket_id AS ticket_id_16,
  u0_.user_id AS user_id_17
FROM
  uv_thread u0_
WHERE
  u0_.ticket_id = ?
ORDER BY
  u0_.id DESC
LIMIT
  1

SELECT u0_.id AS id_0, u0_.source AS source_1, u0_.message_id AS message_id_2, u0_.thread_type AS thread_type_3, u0_.created_by AS created_by_4, u0_.cc AS cc_5, u0_.bcc AS bcc_6, u0_.reply_to AS reply_to_7, u0_.delivery_status AS delivery_status_8, u0_.is_locked AS is_locked_9, u0_.is_bookmarked AS is_bookmarked_10, u0_.message AS message_11, u0_.created_at AS created_at_12, u0_.updated_at AS updated_at_13, u0_.agent_viewed_at AS agent_viewed_at_14, u0_.customer_viewed_at AS customer_viewed_at_15, u0_.ticket_id AS ticket_id_16, u0_.user_id AS user_id_17 FROM uv_thread u0_ WHERE u0_.ticket_id = 582 ORDER BY u0_.id DESC LIMIT 1;

"START TRANSACTION"

"START TRANSACTION";

INSERT INTO uv_thread (
  source, message_id, thread_type, created_by,
  cc, bcc, reply_to, delivery_status,
  is_locked, is_bookmarked, message,
  created_at, updated_at, agent_viewed_at,
  customer_viewed_at, ticket_id, user_id
)
VALUES
  (
    ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?,
    ?
  )

INSERT INTO uv_thread (source, message_id, thread_type, created_by, cc, bcc, reply_to, delivery_status, is_locked, is_bookmarked, message, created_at, updated_at, agent_viewed_at, customer_viewed_at, ticket_id, user_id) VALUES ('api', NULL, 'reply', 'customer', 'N;', 'N;', 'N;', NULL, 0, 0, 'Ok thankyou for your response, i will do that.!', '2026-09-16 09:48:49', '2026-09-16 09:48:49', NULL, NULL, 582, 195);

"COMMIT"

"COMMIT";

SELECT
  t0.id AS id_1,
  t0.name AS name_2,
  t0.display_user_presence_indicator AS display_user_presence_indicator_3,
  t0.code AS code_4,
  t0.logo AS logo_5,
  t0.theme_color AS theme_color_6,
  t0.favicon AS favicon_7,
  t0.created_at AS created_at_8,
  t0.updated_at AS updated_at_9,
  t0.is_active AS is_active_10,
  t0.timezone AS timezone_11,
  t0.webhook_url AS webhook_url_12,
  t0.timeformat AS timeformat_13,
  t0.business_hour AS business_hour_14,
  t0.business_hour_status AS business_hour_status_15
FROM
  uv_website t0
WHERE
  t0.code = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.name AS name_2, t0.display_user_presence_indicator AS display_user_presence_indicator_3, t0.code AS code_4, t0.logo AS logo_5, t0.theme_color AS theme_color_6, t0.favicon AS favicon_7, t0.created_at AS created_at_8, t0.updated_at AS updated_at_9, t0.is_active AS is_active_10, t0.timezone AS timezone_11, t0.webhook_url AS webhook_url_12, t0.timeformat AS timeformat_13, t0.business_hour AS business_hour_14, t0.business_hour_status AS business_hour_status_15 FROM uv_website t0 WHERE t0.code = 'helpdesk' LIMIT 1;

SELECT
  u0_.id AS id_0,
  u0_.name AS name_1,
  u0_.description AS description_2,
  u0_.conditions AS conditions_3,
  u0_.actions AS actions_4,
  u0_.sort_order AS sort_order_5,
  u0_.is_predefind AS is_predefind_6,
  u0_.status AS status_7,
  u0_.date_added AS date_added_8,
  u0_.date_updated AS date_updated_9
FROM
  uv_workflow u0_
  LEFT JOIN uv_workflow_events u1_ ON u0_.id = u1_.workflow_id
WHERE
  u0_.status = ?
  AND u0_.is_predefind = ?
  AND u1_.event = ?
ORDER BY
  u0_.sort_order ASC

SELECT u0_.id AS id_0, u0_.name AS name_1, u0_.description AS description_2, u0_.conditions AS conditions_3, u0_.actions AS actions_4, u0_.sort_order AS sort_order_5, u0_.is_predefind AS is_predefind_6, u0_.status AS status_7, u0_.date_added AS date_added_8, u0_.date_updated AS date_updated_9 FROM uv_workflow u0_ LEFT JOIN uv_workflow_events u1_ ON u0_.id = u1_.workflow_id WHERE u0_.status = 1 AND u0_.is_predefind = 1 AND u1_.event = 'uvdesk.ticket.customer_reply' ORDER BY u0_.sort_order ASC;

SELECT
  t0.id AS id_1,
  t0.name AS name_2,
  t0.subject AS subject_3,
  t0.message AS message_4,
  t0.template_type AS template_type_5,
  t0.is_predefined AS is_predefined_6,
  t0.user_id AS user_id_7
FROM
  uv_email_templates t0
WHERE
  t0.id = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.name AS name_2, t0.subject AS subject_3, t0.message AS message_4, t0.template_type AS template_type_5, t0.is_predefined AS is_predefined_6, t0.user_id AS user_id_7 FROM uv_email_templates t0 WHERE t0.id = '6' LIMIT 1;

SELECT
  t0.id AS id_1,
  t0.email AS email_2,
  t0.proxy_id AS proxy_id_3,
  t0.password AS password_4,
  t0.first_name AS first_name_5,
  t0.last_name AS last_name_6,
  t0.is_enabled AS is_enabled_7,
  t0.verification_code AS verification_code_8,
  t0.timezone AS timezone_9,
  t0.timeformat AS timeformat_10,
  t0.last_otp_generated_at AS last_otp_generated_at_11
FROM
  uv_user t0
WHERE
  t0.id = ?

SELECT t0.id AS id_1, t0.email AS email_2, t0.proxy_id AS proxy_id_3, t0.password AS password_4, t0.first_name AS first_name_5, t0.last_name AS last_name_6, t0.is_enabled AS is_enabled_7, t0.verification_code AS verification_code_8, t0.timezone AS timezone_9, t0.timeformat AS timeformat_10, t0.last_otp_generated_at AS last_otp_generated_at_11 FROM uv_user t0 WHERE t0.id = 11;

SELECT
  u0_.message_id AS message_id_0
FROM
  uv_thread u0_
WHERE
  u0_.created_by = ?
ORDER BY
  u0_.id DESC
LIMIT
  1

SELECT u0_.message_id AS message_id_0 FROM uv_thread u0_ WHERE u0_.created_by = 'agent' ORDER BY u0_.id DESC LIMIT 1;

SELECT
  t0.id AS id_1,
  t0.source AS source_2,
  t0.message_id AS message_id_3,
  t0.thread_type AS thread_type_4,
  t0.created_by AS created_by_5,
  t0.cc AS cc_6,
  t0.bcc AS bcc_7,
  t0.reply_to AS reply_to_8,
  t0.delivery_status AS delivery_status_9,
  t0.is_locked AS is_locked_10,
  t0.is_bookmarked AS is_bookmarked_11,
  t0.message AS message_12,
  t0.created_at AS created_at_13,
  t0.updated_at AS updated_at_14,
  t0.agent_viewed_at AS agent_viewed_at_15,
  t0.customer_viewed_at AS customer_viewed_at_16,
  t0.ticket_id AS ticket_id_17,
  t0.user_id AS user_id_18
FROM
  uv_thread t0
WHERE
  t0.ticket_id = ?

SELECT t0.id AS id_1, t0.source AS source_2, t0.message_id AS message_id_3, t0.thread_type AS thread_type_4, t0.created_by AS created_by_5, t0.cc AS cc_6, t0.bcc AS bcc_7, t0.reply_to AS reply_to_8, t0.delivery_status AS delivery_status_9, t0.is_locked AS is_locked_10, t0.is_bookmarked AS is_bookmarked_11, t0.message AS message_12, t0.created_at AS created_at_13, t0.updated_at AS updated_at_14, t0.agent_viewed_at AS agent_viewed_at_15, t0.customer_viewed_at AS customer_viewed_at_16, t0.ticket_id AS ticket_id_17, t0.user_id AS user_id_18 FROM uv_thread t0 WHERE t0.ticket_id = '582';

SELECT
  t0.id AS id_1,
  t0.name AS name_2,
  t0.path AS path_3,
  t0.content_type AS content_type_4,
  t0.size AS size_5,
  t0.content_id AS content_id_6,
  t0.file_system AS file_system_7,
  t0.thread_id AS thread_id_8
FROM
  uv_ticket_attachments t0
WHERE
  t0.thread_id = ?

SELECT t0.id AS id_1, t0.name AS name_2, t0.path AS path_3, t0.content_type AS content_type_4, t0.size AS size_5, t0.content_id AS content_id_6, t0.file_system AS file_system_7, t0.thread_id AS thread_id_8 FROM uv_ticket_attachments t0 WHERE t0.thread_id = 1122;

SELECT
  t0.id AS id_1,
  t0.name AS name_2
FROM
  uv_tag t0
  INNER JOIN uv_tickets_tags ON t0.id = uv_tickets_tags.tag_id
WHERE
  uv_tickets_tags.ticket_id = ?

SELECT t0.id AS id_1, t0.name AS name_2 FROM uv_tag t0 INNER JOIN uv_tickets_tags ON t0.id = uv_tickets_tags.tag_id WHERE uv_tickets_tags.ticket_id = 582;

SELECT
  t0.id AS id_1,
  t0.name AS name_2,
  t0.display_user_presence_indicator AS display_user_presence_indicator_3,
  t0.code AS code_4,
  t0.logo AS logo_5,
  t0.theme_color AS theme_color_6,
  t0.favicon AS favicon_7,
  t0.created_at AS created_at_8,
  t0.updated_at AS updated_at_9,
  t0.is_active AS is_active_10,
  t0.timezone AS timezone_11,
  t0.webhook_url AS webhook_url_12,
  t0.timeformat AS timeformat_13,
  t0.business_hour AS business_hour_14,
  t0.business_hour_status AS business_hour_status_15
FROM
  uv_website t0
WHERE
  t0.code = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.name AS name_2, t0.display_user_presence_indicator AS display_user_presence_indicator_3, t0.code AS code_4, t0.logo AS logo_5, t0.theme_color AS theme_color_6, t0.favicon AS favicon_7, t0.created_at AS created_at_8, t0.updated_at AS updated_at_9, t0.is_active AS is_active_10, t0.timezone AS timezone_11, t0.webhook_url AS webhook_url_12, t0.timeformat AS timeformat_13, t0.business_hour AS business_hour_14, t0.business_hour_status AS business_hour_status_15 FROM uv_website t0 WHERE t0.code = 'helpdesk' LIMIT 1;

SELECT
  t0.id AS id_1,
  t0.source AS source_2,
  t0.skype_id AS skype_id_3,
  t0.contact_number AS contact_number_4,
  t0.designation AS designation_5,
  t0.signature AS signature_6,
  t0.profile_image_path AS profile_image_path_7,
  t0.created_at AS created_at_8,
  t0.updated_at AS updated_at_9,
  t0.last_login AS last_login_10,
  t0.is_active AS is_active_11,
  t0.is_online AS is_online_12,
  t0.is_verified AS is_verified_13,
  t0.is_starred AS is_starred_14,
  t0.ticket_access_level AS ticket_access_level_15,
  t0.user_id AS user_id_16,
  t0.supportRole_id AS supportRole_id_17
FROM
  uv_user_instance t0
WHERE
  t0.user_id = ?

SELECT t0.id AS id_1, t0.source AS source_2, t0.skype_id AS skype_id_3, t0.contact_number AS contact_number_4, t0.designation AS designation_5, t0.signature AS signature_6, t0.profile_image_path AS profile_image_path_7, t0.created_at AS created_at_8, t0.updated_at AS updated_at_9, t0.last_login AS last_login_10, t0.is_active AS is_active_11, t0.is_online AS is_online_12, t0.is_verified AS is_verified_13, t0.is_starred AS is_starred_14, t0.ticket_access_level AS ticket_access_level_15, t0.user_id AS user_id_16, t0.supportRole_id AS supportRole_id_17 FROM uv_user_instance t0 WHERE t0.user_id = 195;

SELECT
  t0.id AS id_1,
  t0.code AS code_2,
  t0.description AS description_3
FROM
  uv_support_role t0
WHERE
  t0.id = ?

SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3 FROM uv_support_role t0 WHERE t0.id = 4;

SELECT
  t0.id AS id_1,
  t0.source AS source_2,
  t0.skype_id AS skype_id_3,
  t0.contact_number AS contact_number_4,
  t0.designation AS designation_5,
  t0.signature AS signature_6,
  t0.profile_image_path AS profile_image_path_7,
  t0.created_at AS created_at_8,
  t0.updated_at AS updated_at_9,
  t0.last_login AS last_login_10,
  t0.is_active AS is_active_11,
  t0.is_online AS is_online_12,
  t0.is_verified AS is_verified_13,
  t0.is_starred AS is_starred_14,
  t0.ticket_access_level AS ticket_access_level_15,
  t0.user_id AS user_id_16,
  t0.supportRole_id AS supportRole_id_17
FROM
  uv_user_instance t0
WHERE
  t0.user_id = ?

SELECT t0.id AS id_1, t0.source AS source_2, t0.skype_id AS skype_id_3, t0.contact_number AS contact_number_4, t0.designation AS designation_5, t0.signature AS signature_6, t0.profile_image_path AS profile_image_path_7, t0.created_at AS created_at_8, t0.updated_at AS updated_at_9, t0.last_login AS last_login_10, t0.is_active AS is_active_11, t0.is_online AS is_online_12, t0.is_verified AS is_verified_13, t0.is_starred AS is_starred_14, t0.ticket_access_level AS ticket_access_level_15, t0.user_id AS user_id_16, t0.supportRole_id AS supportRole_id_17 FROM uv_user_instance t0 WHERE t0.user_id = 11;

SELECT
  t0.id AS id_1,
  t0.code AS code_2,
  t0.description AS description_3
FROM
  uv_support_role t0
WHERE
  t0.id = ?

SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3 FROM uv_support_role t0 WHERE t0.id = 3;

SELECT
  t0.id AS id_1,
  t0.source AS source_2,
  t0.message_id AS message_id_3,
  t0.thread_type AS thread_type_4,
  t0.created_by AS created_by_5,
  t0.cc AS cc_6,
  t0.bcc AS bcc_7,
  t0.reply_to AS reply_to_8,
  t0.delivery_status AS delivery_status_9,
  t0.is_locked AS is_locked_10,
  t0.is_bookmarked AS is_bookmarked_11,
  t0.message AS message_12,
  t0.created_at AS created_at_13,
  t0.updated_at AS updated_at_14,
  t0.agent_viewed_at AS agent_viewed_at_15,
  t0.customer_viewed_at AS customer_viewed_at_16,
  t0.ticket_id AS ticket_id_17,
  t0.user_id AS user_id_18
FROM
  uv_thread t0
WHERE
  t0.ticket_id = ?

SELECT t0.id AS id_1, t0.source AS source_2, t0.message_id AS message_id_3, t0.thread_type AS thread_type_4, t0.created_by AS created_by_5, t0.cc AS cc_6, t0.bcc AS bcc_7, t0.reply_to AS reply_to_8, t0.delivery_status AS delivery_status_9, t0.is_locked AS is_locked_10, t0.is_bookmarked AS is_bookmarked_11, t0.message AS message_12, t0.created_at AS created_at_13, t0.updated_at AS updated_at_14, t0.agent_viewed_at AS agent_viewed_at_15, t0.customer_viewed_at AS customer_viewed_at_16, t0.ticket_id AS ticket_id_17, t0.user_id AS user_id_18 FROM uv_thread t0 WHERE t0.ticket_id = 582;

SELECT
  t0.id AS id_1,
  t0.code AS code_2,
  t0.description AS description_3,
  t0.color_code AS color_code_4,
  t0.sort_order AS sort_order_5
FROM
  uv_ticket_status t0
WHERE
  t0.id = ?

SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3, t0.color_code AS color_code_4, t0.sort_order AS sort_order_5 FROM uv_ticket_status t0 WHERE t0.id = 5;

SELECT
  t0.id AS id_1,
  t0.code AS code_2,
  t0.description AS description_3,
  t0.color_code AS color_code_4
FROM
  uv_ticket_priority t0
WHERE
  t0.id = ?

SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3, t0.color_code AS color_code_4 FROM uv_ticket_priority t0 WHERE t0.id = 1;

SELECT
  t0.id AS id_1,
  t0.email AS email_2,
  t0.proxy_id AS proxy_id_3,
  t0.password AS password_4,
  t0.first_name AS first_name_5,
  t0.last_name AS last_name_6,
  t0.is_enabled AS is_enabled_7,
  t0.verification_code AS verification_code_8,
  t0.timezone AS timezone_9,
  t0.timeformat AS timeformat_10,
  t0.last_otp_generated_at AS last_otp_generated_at_11
FROM
  uv_user t0
  INNER JOIN uv_tickets_collaborators ON t0.id = uv_tickets_collaborators.user_id
WHERE
  uv_tickets_collaborators.ticket_id = ?

SELECT t0.id AS id_1, t0.email AS email_2, t0.proxy_id AS proxy_id_3, t0.password AS password_4, t0.first_name AS first_name_5, t0.last_name AS last_name_6, t0.is_enabled AS is_enabled_7, t0.verification_code AS verification_code_8, t0.timezone AS timezone_9, t0.timeformat AS timeformat_10, t0.last_otp_generated_at AS last_otp_generated_at_11 FROM uv_user t0 INNER JOIN uv_tickets_collaborators ON t0.id = uv_tickets_collaborators.user_id WHERE uv_tickets_collaborators.ticket_id = 582;

SELECT
  t0.id AS id_1,
  t0.name AS name_2,
  t0.display_user_presence_indicator AS display_user_presence_indicator_3,
  t0.code AS code_4,
  t0.logo AS logo_5,
  t0.theme_color AS theme_color_6,
  t0.favicon AS favicon_7,
  t0.created_at AS created_at_8,
  t0.updated_at AS updated_at_9,
  t0.is_active AS is_active_10,
  t0.timezone AS timezone_11,
  t0.webhook_url AS webhook_url_12,
  t0.timeformat AS timeformat_13,
  t0.business_hour AS business_hour_14,
  t0.business_hour_status AS business_hour_status_15
FROM
  uv_website t0
WHERE
  t0.code = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.name AS name_2, t0.display_user_presence_indicator AS display_user_presence_indicator_3, t0.code AS code_4, t0.logo AS logo_5, t0.theme_color AS theme_color_6, t0.favicon AS favicon_7, t0.created_at AS created_at_8, t0.updated_at AS updated_at_9, t0.is_active AS is_active_10, t0.timezone AS timezone_11, t0.webhook_url AS webhook_url_12, t0.timeformat AS timeformat_13, t0.business_hour AS business_hour_14, t0.business_hour_status AS business_hour_status_15 FROM uv_website t0 WHERE t0.code = 'knowledgebase' LIMIT 1;

"START TRANSACTION"

"START TRANSACTION";

UPDATE
  uv_ticket
SET
  reference_ids = ?
WHERE
  id = ?

UPDATE uv_ticket SET reference_ids = ' <d63b56d26fdb531fd4bb8fd5dca43df7@ticket.employability.life> <fe343543e35b849b3ab342df19a2034f@ticket.employability.life> <165a69ea13391cab9692555e1a61b15b@ticket.employability.life> <1b50c6598420a92e0653fd070d411662@ticket.employability.life> <97857c6030c79d18e50cf37d688edf03@ticket.employability.life> <4d6ab2ed536b9e100339e9aa5d67a5d2@ticket.employability.life> <76470f21453b2825f47cc416b7d848b3@ticket.employability.life>' WHERE id = 582;

"COMMIT"

"COMMIT";