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<?php
namespace Webkul\UVDesk\CoreFrameworkBundle\Workflow\Actions\Ticket;
use Symfony\Component\DependencyInjection\ContainerInterface;
use Webkul\UVDesk\CoreFrameworkBundle\Entity\User;
use Webkul\UVDesk\AutomationBundle\Workflow\Event;
use Webkul\UVDesk\CoreFrameworkBundle\Entity\Ticket;
use Webkul\UVDesk\CoreFrameworkBundle\Entity\Thread;
use Webkul\UVDesk\CoreFrameworkBundle\Entity\Attachment;
use Webkul\UVDesk\CoreFrameworkBundle\Entity\EmailTemplates;
use Webkul\UVDesk\AutomationBundle\Workflow\FunctionalGroup;
use Webkul\UVDesk\AutomationBundle\Workflow\Events\TicketActivity;
use Webkul\UVDesk\AutomationBundle\Workflow\Action as WorkflowAction;
class MailAgent extends WorkflowAction
{
public static function getId()
{
return 'uvdesk.ticket.mail_agent';
}
public static function getDescription()
{
return "Mail to agent";
}
public static function getFunctionalGroup()
{
return FunctionalGroup::TICKET;
}
public static function getOptions(ContainerInterface $container)
{
$entityManager = $container->get('doctrine.orm.entity_manager');
$emailTemplateCollection = array_map(function ($emailTemplate) {
return [
'id' => $emailTemplate->getId(),
'name' => $emailTemplate->getName(),
];
}, $entityManager->getRepository(EmailTemplates::class)->findAll());
$agentCollection = array_map(function ($agent) {
return [
'id' => $agent['id'],
'name' => $agent['name'],
];
}, $container->get('user.service')->getAgentPartialDataCollection());
array_unshift($agentCollection, [
'id' => 'responsePerforming',
'name' => 'Response Performing Agent',
], [
'id' => 'assignedAgent',
'name' => 'Assigned Agent',
]);
return [
'partResults' => $agentCollection,
'templates' => $emailTemplateCollection,
];
}
public static function applyAction(ContainerInterface $container, Event $event, $value = null, $thread = null)
{
if (!$event instanceof TicketActivity) {
return;
} else {
$ticket = $event->getTicket();
if (empty($ticket)) {
return;
}
}
$entityManager = $container->get('doctrine.orm.entity_manager');
$emailTemplate = $entityManager->getRepository(EmailTemplates::class)->findOneById($value['value']);
$emails = self::getAgentMails($value['for'], (($ticketAgent = $ticket->getAgent()) ? $ticketAgent->getEmail() : ''), $container);
$ticketCollaborators = [];
if ($emails || $emailTemplate) {
$queryBuilder = $entityManager->createQueryBuilder()
->select('th.messageId as messageId')
->from(Thread::class, 'th')
->where('th.createdBy = :userType')->setParameter('userType', 'agent')
->orderBy('th.id', 'DESC')
->setMaxResults(1);
$inReplyTo = $queryBuilder->getQuery()->getOneOrNullResult();
if (!empty($inReplyTo)) {
$emailHeaders['In-Reply-To'] = $inReplyTo;
}
if (!empty($ticket->getReferenceIds())) {
$emailHeaders['References'] = $ticket->getReferenceIds();
}
if ($thread == null) {
$ticketId = $ticket->getId();
$thread = $container->get('ticket.service')->getInitialThread("$ticketId");
}
// Only process attachments if required in the message body
// @TODO: Revist -> Maybe we should always include attachments if they are provided??
$createdThread = isset($ticket->createdThread) && $ticket->createdThread->getThreadType() != "note" ? $ticket->createdThread : (isset($ticket->currentThread) ? $ticket->currentThread : "");
$attachments = [];
if ((!empty($createdThread) || !empty($thread)) && (strpos($emailTemplate->getMessage(), '{%ticket.attachments%}') !== false || strpos($emailTemplate->getMessage(), '{% ticket.attachments %}') !== false)) {
$createdThread = !empty($createdThread) ? $createdThread : $thread;
$attachments = array_map(function ($attachment) use ($container) {
return str_replace('//', '/', $container->get('kernel')->getProjectDir() . "/public" . $attachment->getPath());
}, $entityManager->getRepository(Attachment::class)->findByThread($createdThread));
}
$placeHolderValues = $container->get('email.service')->getTicketPlaceholderValues($ticket, 'agent');
$subject = $container->get('email.service')->processEmailSubject($emailTemplate->getSubject(), $placeHolderValues);
$message = $container->get('email.service')->processEmailContent($emailTemplate->getMessage(), $placeHolderValues);
$thread = ($thread != null) ? $thread : $createdThread;
if ($thread != null && $thread->getThreadType() == "reply" && $thread->getCreatedBy() != "collaborator") {
$ticketCollaborators = (($thread != null) && !empty($thread->getTicket()) && $thread != "") ? $thread->getTicket()->getCollaborators() : [];
}
if (!empty($emails) && $emails != null) {
foreach ($emails as $email) {
if (is_array($email)) {
$email = $email['email'];
}
$messageId = $container->get('email.service')->sendMail($subject, $message, $email, $emailHeaders, null, $attachments ?? []);
if (!empty($messageId)) {
$updatedReferenceIds = $ticket->getReferenceIds() . ' ' . $messageId;
$ticket->setReferenceIds($updatedReferenceIds);
$entityManager->persist($ticket);
$entityManager->flush();
}
}
}
if (!empty($thread) && ($thread->getCc() || $thread->getBcc()) || $ticketCollaborators != null && count($ticketCollaborators) > 0) {
self::sendCcBccMail($container, $ticket, $thread, $subject, $attachments, $ticketCollaborators, $message);
}
}
}
public static function getAgentMails($for, $currentEmails, $container)
{
$agentMails = [];
$entityManager = $container->get('doctrine.orm.entity_manager');
foreach ($for as $agent) {
if ($agent == 'assignedAgent') {
if (is_array($currentEmails)) {
$agentMails = array_merge($agentMails, $currentEmails);
} else {
$agentMails[] = $currentEmails;
}
} else if ($agent == 'responsePerforming' && is_object($currentUser = $container->get('security.token_storage')->getToken()->getUser())) {
// Add current user email if any
$agentMails[] = $currentUser->getEmail();
} else if ($agent == 'baseAgent') {
// Add selected user email if any
if (is_array($currentEmails)) {
$agentMails = array_merge($agentMails, $currentEmails);
} else {
$agentMails[] = $currentEmails;
}
} else if ((int)$agent) {
$qb = $entityManager->createQueryBuilder();
$emails = $qb->select('u.email')->from(User::class, 'u')
->andWhere("u.id = :userId")
->setParameter('userId', $agent)
->getQuery()->getResult();
foreach ($emails as $email) {
$agent = $entityManager->getRepository(User::class)->findOneBy($email);
if ($agent != null && $agent->getAgentInstance() != null) {
$agentMails[] = $email;
}
}
}
}
return array_filter($agentMails);
}
public static function sendCcBccMail($container, $ticket, $thread, $subject, $attachments, $ticketCollaborators, $message = null)
{
$entityManager = $container->get('doctrine.orm.entity_manager');
$collabrator = array();
$cc = array();
if ($thread->getCc() != null) {
foreach ($thread->getCc() as $EmailCC) {
if ($entityManager->getRepository(Ticket::class)->isTicketCollaborator($thread->getTicket(), $EmailCC) != false) {
$collabrator[] = $EmailCC;
} else {
$cc[] = $EmailCC;
}
}
}
$emailOfcollabrator = !empty($thread) && $thread->getCreatedBy() == "collaborator" ? $thread->getUser()->getEmail() : null;
if ($collabrator != null && !empty($collabrator) || $ticketCollaborators != null && !empty($ticketCollaborators)) {
if (count($collabrator) == 0 && count($ticketCollaborators) > 0 && !empty($ticketCollaborators) && empty($collabrator)) {
foreach ($ticketCollaborators as $collaborator) {
if (!empty($collaborator->getEmail()) && $collaborator->getEmail() != $emailOfcollabrator) {
$collabrator[] = $collaborator->getEmail();
}
}
}
$messageId = $container->get('email.service')->sendMail($subject, $message, null, [], $ticket->getMailboxEmail(), $attachments ?? [], $collabrator ?? [], []);
if (!empty($messageId)) {
$updatedReferenceIds = $ticket->getReferenceIds() . ' ' . $messageId;
$ticket->setReferenceIds($updatedReferenceIds);
$entityManager->persist($ticket);
$entityManager->flush();
}
if ($thread->getCc() != null && count($thread->getCc()) == count($collabrator) && $thread->getBcc() != null) {
$message = '<html><body style="background-image: none">' . html_entity_decode($thread->getMessage()) . '</body></html>';
$messageId = $container->get('email.service')->sendMail($subject, $message, null, [], $ticket->getMailboxEmail(), $attachments ?? [], [], $thread->getBcc() ?? []);
}
}
if ($cc != null && !empty($cc)) {
$message = '<html><body style="background-image: none">' . html_entity_decode($thread->getMessage()) . '</body></html>';
$messageId = $container->get('email.service')->sendMail($subject, $message, null, [], $ticket->getMailboxEmail(), $attachments ?? [], $cc ?? [], $thread->getBcc() ?? []);
}
if ($thread->getBcc() != null && $thread->getCc() == null) {
$message = '<html><body style="background-image: none">' . html_entity_decode($thread->getMessage()) . '</body></html>';
$messageId = $container->get('email.service')->sendMail($subject, $message, null, [], $ticket->getMailboxEmail(), $attachments ?? [], $thread->getCc() ?? [], $thread->getBcc() ?? []);
}
}
}

vendor/uvdesk/core-framework/Workflow/Actions/Ticket/MailAgent.php line 121